Lodge Manager, Luxury Wilderness Resort Hotel
Lodge Manager, Luxury Wilderness Resort Hotel
We are currently seeking a Lodge Manager for a very high end, Wilderness Resort & Spa in British Columbia.
Our client is a well-known boutique Resort & Spa catering to sophisticated international clients.
This is a year round position with winter and summer peak seasons.
Combine your experience and your passion of the great outdoors by joining the team at this internationally renowned, luxury wilderness Resort in British Columbia.
We are looking for an inspired Lodge Manager who believes in success through commitment and pride to join this beautiful Resort.
This Resort offers a unique guest experience focused on luxury in a one of a kind wilderness setting. The Lodge Managers primary function will be to enhance guest experience while increasing brand recognition in local and European markets.
The Lodge Manager will oversee the day-to-day operations of all related areas of the Resort. The Lodge Manager provides hands-on oversight of all hospitality operations and ensuring an exceptional experience for every guest. This role is responsible for leading all aspects of guest experience, including lodge rooming, reservations, food & beverage, gift shop, chalet, and spa programs.
This role involves a blend of strategic planning and hands-on management — including budgeting, hiring, coaching, training, and service recovery — all with the goal of delivering life-changing mountain experiences for our guests.
The Lodge Manager assumes full responsibility for lodge operations, ensuring they are safe, guest-focused, maintaining service standards and financially efficient.
Essential Duties & Responsibilities:
o Leadership & Team Management – Take a lead on all aspects of team leadership, including recruitment, scheduling and performance monitoring. Supervise, mentor, and delegate responsibilities across all lodge departments
o Guest Experience & Hosting – Actively engage with guests, ensuring exceptional service standards, handling complaints, and acting as the primary point of contact during their stay
o Seasonal Operations Management – Oversee and adapt operations between summer hotel/roadside services and winter heliskiing resort operations, ensuring consistency in quality and service delivery
o Financial Oversight & Administration – Work with the General Manager to review financial data and adjust operational budgets to drive profitability. Oversee daily cash-outs, petty cash, lodge tip-outs, and monthly inventory counts (gift shop, liquor, kitchen, restaurant, housekeeping, maintenance, spa).
o Health & Safety Compliance – Create and maintain a safe, compliant workplace in accordance with WorkSafe BC, WHMIS, and Occupational Health & Safety requirements.
o Operations & Logistics – Manage the logistics of operating in a remote environment, including timely procurement, supplier coordination, and transportation of goods and equipment
o Interdepartmental Coordination – Maintain strong communication with Ski Operations, Head Office, suppliers, and all lodge departments to ensure seamless operations
o Reservations & Systems Management – Oversee reservations, PMS/POS systems, reporting, and ensure accuracy of guest accounts and operational data
o Training & Standards – Implement training programs and enforce policies and procedures to maintain high operational and service standards
o Heliskiing Operations Support – Work closely with the Heli Operations Manager, Sales & Reservations Manager, Events Manager, Accountant, and other supervisors to ensure coordinated operations
.o Incident Response – Thoroughly familiarize yourself with our Incident Response Plan and take an active lead in coordinating base response in the event of an emergency
o Sales & Representation – Identify opportunities to promote and sell the Wilderness Resort & Spa and Heliskiing experiences
o All other duties as assigned by the General Manager
Required Skills & Experience
o Minimum 2+ years experience in a similar management role, preferably in a lodge or resort environment
o Experience in luxury hospitality, or high-end guest service environments an asset
o Background in a similar lodge or resort setting is preferred
o Proficient in Google Suite and Microsoft Office, particularly Excel, Word, and Outlook
o Experience with PMS and POS systems, including troubleshooting front and back-end issues
o Strong leadership, team management, and conflict resolution skills
o Excellent communication and interpersonal skills
o Advanced organizational and multitasking abilities with exceptional attention to detail
o Strong problem-solving skills with ability to think clearly and confidently make decisions with a solution-oriented mindset
o Ability to work independently and as part of a leadership team
o Serving It Right certification required; Food Safe and First Aid certifications are assets
o Passion for outdoor adventures and alpine environments is welcomed!
Compensation:
Comprehensive salary package, bonus, & benefits
Subsidized onsite accommodation and exquisite meals provided
Ongoing professional and personal development
Excellent Working Atmosphere, very positive professional environment. Picturesque setting.
Employment is full time, year round.
Interested candidates please forward complete CV in confidence via email to:
Confidentiality assured to all interested candidates!